Terms & Conditions of Sales


By reserving a room or a suite, you acknowledge that you have been informed of all of the measures and procedures implemented by our establishment to reduce and control the risks of COVID-19 infection. To consult these measures and procedures, follow the attached link - https://www.marquisdemontcalm.ca/news.html - The client acknowledges that these are mandatory and that you must comply with them. You also understand that in order to protect the health, safety and physical integrity of its customers and employees, Auberge Marquis de Montcalm will have to ensure that the measures put in place are applied and that management must intervene in the event of a fault.

No smoking in the establishment

By booking in an establishment whose environment is non-smoking, the client understands that it is strictly forbidden to smoke inside the establishment. As exterior arrangements have been made to accommodate people wishing to use tobacco, the client accepts that cleaning and indemnity costs will be charged to the account of the credit card he gave as a guarantee when booking , in the event that the client, as well as any person he has invited to the establishment, does not comply with this restriction.

How to cancel or modify a reservation

The customer must write an e-mail to cancel or modify the reservation at the establishment at the following address -info@marquisdemontcalm.com , taking care to indicate his reservation number, his name, the planned dates of stay, the type of room or package booked, and specify whether he wishes to cancel or register the desired modifications. Note that the date and time of sending a cancellation e-mail (in date and time of the establishment's time zone) will be taken into account regarding the deadline for a cancellation or modification without charge.The establishment will then forward to the client a cancellation confirmation indicating that the cancellation is free of charge or with costs if applicable, or will forward the details of your modification made to the initial reservation.

Breakage, theft and forgetting

During his stay, if objects belonging to the establishment were broken or stolen from the room unit that the client occupied, the latter understands and accepts that the establishment may impose replacement costs and that these costs be charged to the account of the credit card given as guarantee when booking. In the event that the client forgets objects or clothing belonging to him when he leaves, he cannot hold the establishment and his staff liable for his oversights. However, upon request, the managers of the establishment may return the omissions at the customer's expense.

Terms of Sales

1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all reservations made online, via our booking platform.

2. Reservation
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained the necessary and / or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.

3. Reservation process
The reservations made by the customer are made via the dematerialized reservation voucher available online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The client certifies the veracity and accuracy of the information transmitted.After the final choice of products and / or services to be reserved, the reservation procedure includes, in particular, entering the bank card in the event of a warranty or prepayment request, consulting and accepting the general conditions of sale and conditions of sale of the rate reserved before the validation of the reservation and, finally, the validation of the reservation by the customer.

4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services and products reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made, the information relating to after-sales service, as well as the address of the seller-establishment to which the customer can submit complaints.

5. Cancellation or modification by the customer
The customer is reminded that he does not have the right of withdrawal as provided in certain countries. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. It is agreed between the parties to set the default arrival time for customers at 14:00, and to use the local date and time of the establishment for the purpose of the cancellation conditions for cancellable reservations. Reservations with prepayment may not be subject to any modification and / or cancellation. The sums paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone and electronic contact details are specified on the confirmation of the reservation sent by email.All reservations are nominative and can in no case be transferred to a third party, either free of charge or for a fee.

6. Consumption of reserved products and services
In accordance with the regulations in force in certain countries, the client may be asked, upon arrival, to complete a registration form. To do this, the customer will be asked to present an identity document in order to check whether or not it must complete the registration form. Any behavior contrary to morality and public order will cause the establishment to ask the customer to leave the establishment without any compensation and / or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with these regulations.In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a settlement has already been done.

7. Liability
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the products and services offered, variations may occur between the time of booking and the day consumption of said product and / or service.The establishment cannot be held responsible for the non-execution or the bad execution of the reservation in the event of force majeure, because of the third party, because of the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of pre-payment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within seven days after the date of departure from the establishment.

9. Prices
The prices relating to the reservation of products and services are indicated before and during the reservation. The prices are confirmed to the customer by the amount before applicable taxes, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, except special provisions indicated on the spot. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (TSH tourist tax - 3.5%, federal GST tax - 5%, and provincial TVQ tax - 9.975%) among others, presented on the price page, are to be paid directly on site at the establishment.The prices indicated take account of the taxes applicable on the day of the reservation and any change in their applicable rate will be automatically reflected in the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.

10. Payment
The customer communicates his bank details as a guarantee of the reservation, except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express ... according to the possibilities offered by the establishment's reservation platform) in directly indicating, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service and / or product reserved) and the visual cryptogram.He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made when the reservation is made. This prepayment is called a deposit. In case of non-presentation of the customer (reservation not canceled - customer not present) of a reservation guaranteed by bank card, the establishment will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions of sale. The validity of the customer's payment card is verified by the establishment when booking. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the customer will have to approach his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the establishment.

11. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes the establishment and elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on the establishment and elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data.

12. Evidence agreement
The entry of the required bank information, as well as the acceptance of these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties. The customer is informed that his IP address is registered at the time of booking.

13. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable, which prevents the establishment from ensuring all or part of the obligations provided for in the contract.Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of the courts in the country where the establishment is located. The establishment cannot be held responsible towards the customer in the event of non-fulfillment of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the establishment, the execution of its obligations and that the customer bears the burden of costs arising therefrom.

14. Settlement of disputes
These General Terms and Conditions of Sale are governed by the laws of the country of establishment without obstructing any mandatory protective provisions applicable in the country of residence of consumers.

15. Completeness
These General Conditions of Sale, the conditions of sale of the price reserved by the customer, and the reservation voucher or request express all of the obligations of the parties.No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the special conditions of the reserved price) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only applicable for the obligation in question. These general conditions of sale by internet can be modified and / or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of internet sales will automatically apply to all customers.


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