No smoking in the establishment
By booking in an establishment whose environment is non-smoking, the customer understands that it is strictly forbidden to smoke inside the establishment. As exterior arrangements have been made to accommodate people wishing to use tobacco, the customer agrees that a cleaning fee and compensation will be charged to the account of the credit card that he gave as a guarantee when booking. in the event that the client, as well as any other person he has invited to the establishment, does not respect this restriction.
How to cancel or change your reservation
The customer must write an e-mail of cancellation or modification of reservation to the establishment with the following address - firstname.lastname@example.org , taking care to indicate his reservation number, his name, the dates envisaged of stay, the type of room or package booked, and specify whether it wishes to cancel or register the desired changes.Note that the date and time of sending a cancellation email (in the time and date of the establishment's time zone) will be taken into consideration regarding the timeframe for a cancellation or change without charge. The property will then send the client a cancellation confirmation stating that the cancellation is free of charge or at a charge, if applicable, or will forward the details of your change to the original booking.
Breakage, theft and forgetfulness
During his stay, if any objects belonging to the establishment were broken or stolen in the room unit occupied by the client, the latter understands and agrees that the establishment may charge a replacement fee and that these costs are charged credit card account given as a guarantee when booking. In the event that the client forgets objects or clothes belonging to him when he leaves, he can not hold the establishment responsible, his staff for his oversights. However, on request, the management of the establishment will be able to return the oversights at the customer's expense.
Terms of Sales
These terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services offered our establishment whose details are specified in this booking confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all bookings concluded via the internet, via our booking platform.
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
3. Booking process
Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of products and / or services to book, the booking process includes the seizure of the credit card in case of warranty or pre-payment request, consultation and acceptance of the general conditions of sale and conditions of sale of the tariff reserved before the validation of the reservation and, finally, the validation of the reservation by the customer.
4. Acknowledgment of receipt of reservation
Our booking platform acknowledges the customer's reservation by sending an e-mail without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services and products, the prices, the sales conditions relating to the selected fare, accepted by the customer, the booking date, the after-sales service information, and the address of the seller-premises from which the customer can submit claims.
5. Cancellation or modification by the client
The customer is reminded that he does not have the right of withdrawal as stipulated in some countries. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. It is agreed between the parties to set the default time of arrival of customers at 14:00, and to use the local date and time of the establishment for the purposes of cancellation conditions of cancellable reservations. Reservations with pre-payment can not be subject to any changes and / or cancellations. The amounts paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone and electronic coordinates are specified on the confirmation of the reservation sent by email. All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.
6. Consumption of reserved products and services
In accordance with the regulations in force in certain countries, the customer may be asked upon arrival to fill out a registration form. To do this, the client will be asked to present a piece of identification to verify whether or not the card must complete the registration form. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and / or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with the said rules. In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and / or without any refund if a payment has already been done.
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the products and services offered, variations may occur between the time of booking and the day consumption of the said products and / or service. The establishment can not be held responsible for the inexecution or the bad execution of the reservation in case of force majeure, because of the third party, because of the customer, notably the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in case pre-payment not authorized by the carrier's bank. Any booking or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation at the expense of the customer, without prejudice to any civil or criminal action against the latter.
Complaints relating to the non-performance or improper performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within seven days after the date of departure of the establishment.
Prices related to the reservation of products and services are indicated before and during the booking. Prices are confirmed to the customer in amount before the applicable taxes, in the commercial currency of the establishment, and are valid only for the duration indicated on the platform of reservation. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price.The taxes (tourist tax TSH - 3,5%, federal tax GST - 5%, and provincial tax TVQ - 9,975%) among others, presented on the page of the tariffs, are to be paid directly on the spot with the establishment. The prices quoted take into account the taxes applicable on the day of the reservation and any change of their applicable rate will be automatically reflected on the prices indicated on the billing date. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will be automatically reflected on the prices indicated on the date of the billing.
The client communicates his bank details as a guarantee of the reservation, except conditions or special rates, credit card or private credit card (Visa, Mastercard, American Express ... depending on the possibilities offered by the booking platform of the establishment). directly indicating, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service and / or product reserved) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is called a deposit.In case of non-presentation of the customer (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, the amount indicated in its general conditions and special conditions of sale. The validity of the customer's credit card is verified by the establishment when booking. There may be a refusal of the payment card for several reasons: card stolen, card blocked, ceiling reached, error of seizure ... In case of problem, the customer will have to get closer to his bank on the one hand, of the establishment on the other hand to confirm the reservation and the method of payment. In the case of a rate subject to pre-payment online, the amount paid in advance, that is the deposit, is debited at the time of booking. Some institutions can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the institution.
11. Respect for privacy
The client is informed, on each of the forms of collection of personal data, the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its providers (and in particular the online payment providers). The customer authorizes the establishment and elloha.com to communicate his personal data to third parties on the condition that such communication is compatible with the realization of the operations incumbent on the establishment and elloha.com under these terms and conditions and in connection with the Customer Data Protection Charter.
12. Evidence Agreement
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitute an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in elloha computer systems.com will be kept under reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
13. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents the institution from fulfilling all or part of the obligations provided for in the contract. Are regarded as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the courts in the country where the establishment is located. The establishment can not be held liable towards the customer in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the obligations of the institution and that the customer bears the costs arising therefrom.
14. Dispute Resolution
These General Terms and Conditions of Sale shall be governed by the laws of the country of establishment without interfering with any mandatory protective provisions that may be applicable in the country of residence of the consumers.
These general conditions of sale, the conditions of sale of the tariff booked by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer will be able to integrate with the present general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved fare) and these general conditions. In case of contradiction between the booking form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question. The present general conditions of sale by Internet can be at any time modified and / or supplemented by the establishment.In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale by internet will apply automatically for all customers.